Yes please, send her back. How many times did you shave with it (edge should last for a while, even though being a extra hollow grind - but a bad stropping technique can fast round the edge).
Edited: if you use a big angle, say 35-40 degrees or more, two things will happen - 1. it'll feel very scratchy 2. the edge will lose it's sharpness quickly. I do understand if someone holds the razor in a large angle, it feels safer and it could be a good thing in the beginning ... and under the honker/nose. I've seen some very well visited youtube guys use very large angle though and I don't get why, your cutting action's reduced dramatic.