- Messages
- 1,924
- Location
- Sunny North Wales
I am going to seem like an ungrateful bugger on this one. Before Christmas I received the Shield GEM where it was the wrong handle and the baseplate wouldn't seat.
After multiple contacts over the weeks they still didn't have a replacement head (I think they forgot to be fair) so they've sent me a replacement handle and kindly threw in the AC head along with another brush gratis, these last two bits are where I'm being ungrateful.
Unfortunately the GEM head still doesn't seat properly (without a washer) and they sent me the same bloomin handle type (I care less about this now) and that brush does nothing for me!
No money has changed hands and this is resolving an issue pre-pledge, I'm still in!
After multiple contacts over the weeks they still didn't have a replacement head (I think they forgot to be fair) so they've sent me a replacement handle and kindly threw in the AC head along with another brush gratis, these last two bits are where I'm being ungrateful.
Unfortunately the GEM head still doesn't seat properly (without a washer) and they sent me the same bloomin handle type (I care less about this now) and that brush does nothing for me!
No money has changed hands and this is resolving an issue pre-pledge, I'm still in!