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Fido said:My message suggested that they should consider producing their Palmolive soap in a shape suitable for use in a bowl.
I received this reply:
"Thank you for your recent E-Mail. Your interest in our Company and products is appreciated.
Colgate-Palmolive's policy regarding the submission of any new ideas is as follows:
- We will only consider new ideas that are patented or are the subject of a pending patent application. This policy protects both you and the company.
- Only new ideas submitted in writing and delivered by government postal or recognised courier service will be reviewed.
- If you have a patent or a pending patent application for your idea, go to our website: www.colgate.com/innovations to submit your idea.
- If you sent us any information about your idea with your e-mail, we will have deleted it from our system.
Thank you for taking the time to contact us. We hope this information is helpful.
Yours sincerely
Marilena Moura Barbosa
Consumer Services Representative
A standard reply but at least it was sent! It doesn't seem to recognise that I was making a suggestion about something they may wish to consider doing.
In other words some lowly operative sent a standardised reply, probably without even reading your message. Oh well, their loss.:icon_rolleyes: