mothman mike said:
So, I have quite a large collection of creams and soaps. I thought I would try a Castle Forbes Lime EO cream and purchased a tub last Christmas. As I like to rotate my scents I used the CF last week for the first time in a while. Now bearing in mind that this tub I have only had for 9 months when i opened it, the cream was all a murky brown colour, yikes! Considering this is the most expensive cream in my collection I thought it would be good stuff 'fraid not, not only has it changed colour but it left my skin dry and flaking a couple of days later. All my other creams, and I have some that I have had for nearly 3 years are fine and do not dry my skin out. I won't be buying any more CF from now on me thinks.
So, what is your least favourite cream boys'?
Hello,
I have retailed Castle Forbes products for over 13 years now and never seen a "murky brown pot"! Mind you we turnover our CF stock monthly and know that they only ever make batches of 500 pots, so a 9 month unused pot is probably unheard of.
You do of course have two options Mr Moth Man Mike,
1. Return the pot to TGS with a polite letter explaining that you have bought a pot of Castle Forbes Limes nine months ago and it is now "murky brown". Include your name address and order number so that we can pass these on to Castle Forbes along with your pot. This gives CF the oppurtunity to examine the product and have it tested by their chemist to discover why this has happened. Upon receipt of practically unused pot and order details TGS would of course have replaced it, but with the CF Lavender which will be more suitable for your skin type.
2. Register with a shaving forum and 33 minutes later rubbish a companies product without attempting the reasonable option 1and offering no visual evidence.
I hope this puts an end to this thread and I look forward to handling this complaint in the civilised manner to which it should have been first addressed.
Regards, Robert