My wife got collared by a Talk Talk bandit that was hanging around a supermarket. She signed up for a phone line on the promise of cheap international calls. When she got home and realised that the cheap international calls were through a 0800 number that anyone can use, and we were already, she cancelled her intention to switch over from BT.
Talk Talk carried on regardless, and we received a letter from BT saying "sorry that you are leaving...blah blah". After lots of calls to Talk Talk and BT, she ended up just opening up a new BT account and starting afresh. Talk Talk eventually went away.
In all of the confusion BT cancelled our broadband account also (we had only been a broadband customer for a few months previously).
The service never stopped, and I only became aware on reading the phone bill and noticing that we were not being charged. I called up to try to pay my bill and the customer service guy informed me that I was not a broadband customer and that my account was cancelled. I could not get through to him that I WAS a customer and that I NEVER cancelled the account and that I WAS using their broadband and that I only wanted to pay for it!
I eventually got through to the head man in Mumbai, who accepted that my account was cancelled in error. And sometimes when an account is cancelled, the message to cancel the service sometimes does not go through. His advice was to carry on using the service until it is switched off, and then open a new account. I was worried that sometime down the line, that I would get a huge bill for the broadband that I have used. Apparently not, as I am "not a customer". I have since confirmed that I am not a Talk Talk customer either (even though my wife never signed up for broadband in the first place).
That was in November last year. :lol: