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I think Rod is right, the instructions should be clearer. I am glad I read this thread first. I melted mine on defrost for a minute at a time and let it stand between each zap. All went well and I ended up with the soap c/w scent in an old TOBS pot I had. But having tried to zap soap before in the micro and frazzled it I know how Rod feels. I would hope that the vendor tries to sort this out for him................now all I have to do is figure out what I am doing wrong in lathering the stuff, cannot get a stable lather just seems to come out with lots of bubbles and dries out very quickly. Any suggestions would be appreciated, please.