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From looking at the picture it does look as if the resin is thicker either side of the crack, this may well not be the case but if it is there is a fault that was present at the time of manufacturing.
If this is the case you have the right for a refund or replacement regardless of when it was brought.
Paul.
agreed and also try and email higher up in the company rather than the customer service rep.I think you should shout and make a big noise about this on Facebook Twitter Instagram and any other public platform you have access to and hope that they will start to play ball if only to get you to shut up and go away.
These companies don't like bad publicity and may fold if they think you're not the kind of person to go away with your tail between your legs.
It's got to be worth a try.
I hope you get the result you are looking for.
Paul.
I think Mark is the boss of Simpson.agreed and also try and email higher up in the company rather than the customer service rep.
Normally CEO’s / Directors can be found from company house or some other governing body
If it’s Mark Watterson, he’s the Managing Director/CEO.I think Mark is the boss of Simpson.
That idea is fantasticHere's an idea, don't buy their stuff!
The story of those shoes goes like this......An old frend Had a new pair of shoes that he never used had them for years, one day he discovered them still in the box but the soles had rotted away, he contacted the company and they agreed to re sole them for free, we all called him a tight barstard, but he just laughed us off, so they can do it if they can be bothered.
I’m pretty sure he was a member of this forum at one stage But does not seem to be on the members list now.If it’s Mark Watterson, he’s the Managing Director/CEO.
They can't even make a durable sticker!That idea is fantastic
for anyone that dosent own a simpson’s
agreed and also try and email higher up in the company rather than the customer service rep.
Normally CEO’s / Directors can be found from company house or some other governing body
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