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Mike, it was kept in its box in the tissue wrapper in a drawer in my dressing room, purchased originally to replace an old Semogue - you know when you want something but don't actually need it! the Semogue is still going strong, my faith in the UK customer service ethos has sadly gone since returning from many years overseas, where's my passport! what is also sad is the response from the MD, quite the opposite of his words previously ' quote:I can understand your dilemma
infact even if you were using it you wouldn’t expect it to crack that quick.
i try not to criticise things to much as it just eats away at me and i get annoyed or angry.
3 years is a long time to have it & not use it.
what conditions was it stored in ?
on reflection it does make me think if you start using it is it going to get worse
From looking at the picture it does look as if the resin is thicker either side of the crack, this may well not be the case but if it is there is a fault that was present at the time of manufacturing.A long long time ago in a land far away, I purchased a Simpson Chubby 2 Best Badger, when it arrived I carefully stored it away for use when my trusty Semogue died - well the Semogue lives on, however, I returned to the mother land and have just started using the Chubby, to my disdain it has split, and guess what, Simpson aren't really interested - what has happened to customer service? it's out of warranty, what about durability? the Semogue has been going great at less than half the price, is this typical of Simpson? take the money, forget the service.......any ideas would be greatly accepted - opinion too, durability is a real expectation when you invest so much into an articleView attachment 73099
looks like you’ve got a nightmare scenario on your hands.Mike, it was kept in its box in the tissue wrapper in a drawer in my dressing room, purchased originally to replace an old Semogue - you know when you want something but don't actually need it! the Semogue is still going strong, my faith in the UK customer service ethos has sadly gone since returning from many years overseas, where's my passport! what is also sad is the response from the MD, quite the opposite of his words previously ' quote:View attachment 73106View attachment 73107
You bought an expensive brand name, their brushes are just brushes. They fooled you once, don't let them fool you twice.A long long time ago in a land far away, I purchased a Simpson Chubby 2 Best Badger, when it arrived I carefully stored it away for use when my trusty Semogue died - well the Semogue lives on, however, I returned to the mother land and have just started using the Chubby, to my disdain it has split, and guess what, Simpson aren't really interested - what has happened to customer service? it's out of warranty, what about durability? the Semogue has been going great at less than half the price, is this typical of Simpson? take the money, forget the service.......any ideas would be greatly accepted - opinion too, durability is a real expectation when you invest so much into an articleView attachment 73099
yes Paul, you are correct, both fit for purpose and durability come to the fore, sadly the MD should be a politician as his behaviour seems to reflect a bad one, when in the public forum promise a great service;From looking at the picture it does look as if the resin is thicker either side of the crack, this may well not be the case but if it is there is a fault that was present at the time of manufacturing.
If this is the case you have the right for a refund or replacement regardless of when it was brought.
Paul.
They have your money, now go away and shut up.Appalling service which sadly I have come to expect from "premium" brush brands... Simpsons, Thater & Plisson are all p*ss poor when it comes to aftercare.
I think you should shout and make a big noise about this on Facebook Twitter Instagram and any other public platform you have access to and hope that they will start to play ball if only to get you to shut up and go away.yes Paul, you are correct, both fit for purpose and durability come to the fore, sadly the MD should be a politician as his behaviour seems to reflect a bad one, when in the public forum promise a great service;
View attachment 73130
When actually tasked to deliver;
View attachment 73131
Sadly I have been duped although, even the Manx government state durability is a non-negotiable deliverable from traders!
Perhaps a few more forums can advise!
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