- Joined
- Thursday August 24, 2017
Didn’t know where to post this but was wondering if anyone else had been met with less than acceptable customer service from this vendor . Have just received an order and although it smells great I have found the packaging to be defective, I contacted Slickboys to ask for this product replacing and was told I would be liable for return postage to have it exchanged. I don’t believe this to be acceptable as it isn’t a change of mind returns it’s on the basis of defective packaging having used lots of other vendors previously if I’ve ever come across a problem I’ve always been met with great customer service and a willingness to correct the problem at no charge to myself. When I raised that I shouldn’t be liable for the return costs on a defective product I have since been completely ignored. Seems a little off anybody else had issues ?