Hi gents.
Don't want to re-open the can of worms, but I feel like I need to represent myself.
I pride myself on my customer service and don't take too kindly to someone, whoever they may be, giving myself or my company negative feedback (constructive feedback is welcomed, mind) that is unjustified.
Upon receiving an email asking about providing an alternative method of payment and raising my attention to the fact that there is no phone number on my site (good point - will be added tomorrow), I replied asking what the customer would like to order and if a bank transfer would be suitable. In my eyes this is part of going the extra mile to accommodate all customers.
I received a reply stating what the customer would like and was also told that the total came to £21.00 including shipping.
I don't know where this figure came from, but I politely told the customer that with a 15% discount the total came to £24.35. I explained how this figure could be worked out and if they would like to go ahead then they are more than welcome to let me know and we can continue with the order.
I received a rather short and abrupt email stating that I clearly did not want the business and that the customer would not be continuing with the order.
I have in no way been rude, offensive or given bad service. In fact as you can see, I have tried to go out of my way to help.
I want to make it clear to everyone that I will bend over backwards for my customers (and anyone else in the shaving community for that mater). I hate bad service and it seems to be happening everywhere I go. I hate that and I do my utmost to ensure my customers don't feel like that when they deal with me.
That being said, I do not believe my business should be tarnished with the stigma of bad customer service just because I corrected a customer on their price.
Lastly, thanks to all the gents that stuck up for me.
Thanks again.
James.