I'm moving house at
very short notice. I'm stressed.
Today I arranged for my internet to be moved.
I'm with Zen Internet. Need I say more? I will.
They answered the phone after one ring.
The guy was friendly and knew what he (or for that matter I) was talking about.
I'm not on a very fast (but cheap) tariff - I can stream HD, I don't need faster internet. The new place has all the fibre you can get (at a cost), but after asking if I was happy with my internet speed right now (I said yes) he didn't try to up-sell me. Not at all. He didn't even mention fibre.
Everything was easy-peasy. Only drawback being that I won't have internet for a week, but that's because of Ofcom - ideally I want to switch over in two days time - I'll use a mobile phone as an access point for a week instead.
Before I could ask if I could keep the static IP addresses I have, he told me that I would. They won't sell me a new router. Just move over what I have and plug it in - same password, setup, everything. I'm confident it will work.
I'm on a legacy rolling contract and I can keep that. They are going to waive the installation fee. The monthly bill will be a few quid lower than before. I didn't have to ask for any of that - they just told me. Maybe having been with them for almost 20 years or so helped, but I doubt it.
I don't have the cheapest internet in the country, but when it matters I know why.
It's nice to deal with competent people for a change. Made my day.
Now back to packing my soaps and razors....