- Messages
- 1,168
- Location
- Glasgow
PART 2
The brush arrived on 04/07/16 and within 2 uses the same affliction struck the brush , the finish just started to peel away. I spoke with a reputable brush maker and he expressed doubt if the wood indeed was Briar wood as he said its very porous and takes a stain well. I put this to Gustavo and he said he was on vacation until the 18/07/16 and will talk to me then. On the 18th he tells me it must be a faulty batch of varnish and to continue using it as he was very busy at the moment! He would sort it at a later date when he had more time! To say I was flabergasted was an understatement.
I contacted him to say that if it was a faulty batch of varnish then considering it was used on the brush initially back in May then he would have seen dozens of brushes with the same problem by now and he must have still been using the same varnish he had identified as faulty to repair the brush as it happened again. I also expressed how disappointed I was in him being too busy to resolve this problem for a 2nd time. I told him that I would have expected him by now to have offered me a refund or a new brush and that I would not send him this brush until I had received it's replacement. I felt if anything I should be a priority with all the hassle I had been receiving with this brush and he replied. He replied by saying I was as important as his other customers but that he was very busy! He then later went on to give me a story of woe that I bought at the time that I later realised he had copied and pasted from a public complaint thread on one of the forums in 2012. He complained he had to do his own washing and shopping etc and that he was only a small business in a rural Spanish town where he could not find help to run his shop. I felt bad for him at the time and on 19/07/16 I told him I appreciate his circumstances and that I would like a new brush sent as soon as possible in the circumstances.
I emailed him on the 12/08/16 , almost a month later which I felt was plenty of time for a follow up email and he said on the 15/08/16 when he replied that he would "send in a few days" So you have to assume the brush is done and is in the process of the finishing touches before posting but yes I've been here before. No word from Gustavo for over 10 days so I mailed him again on the 26/08/16 ,no reply. Again on the 31/08/16 , no reply and the 05/09/16 again no reply. He finally responds on the 14/09/16 nearly a whole month from when he said it would be sent in a few days. This is just wrong , how can a guy say he'll send in a few days then a month later there is no communication or progress? He replies and casually says " Hey , don't worry I will send as promised , I'm busy and have almost 50 emails a day to answer! He also went on to say he was in the middle of a big group buy of brushes for a Polish forum, like that should matter to me at this stage. I saw from social media that the Polish forum order was completed and I emailed him on the 02/10/16 , 04/10/16 , 18/10/16 , 23/10/16 and the 24/10/16 until I got a response. notice how Gustavo is being very remiss in his replies by this stage , more so than before ; by this time my time had ran out to raise a claim via PayPal. By this point I was fed up and was starting to use the Andy Dufresne method of communication with him to force him to reply. I would do this from here on out as another excuse he gave me for no communication was that he gets so many emails he sometimes misses some. So by that rationale if I increased the volume of messages I stood a better chance of being answered.
By this point he had been ignoring my emails for over a month and I got desperate and pm'd him on Instagram to no avail then on one of his many posts advertising new "in stock" brushes for sale with the same knot spec as my brush that was to be replaced I posted on his Artesania Romera public Instagram and asked him to reply to his customer emails. He immediately blocked me on Instagram and continued to ignore my emails.
On 01/11/16 I told him I wanted a refund or a brush by a specified time or I would have to let people know of my dealings with him as I had given initially good recomendations to friends on forums etc and they had made orders with him on the strength of my testimonial and I could not in good faith keep this private anymore. He replied and this was his response -
Hello,
I understand that you want to be my only customer, but it is not.
Shortly after ordering, and started to complain about why you did not send. I did it before other customers, even today some have not received your brush. For some unknown reason your brush was the only lost the coat. You sent for repair and again before you send it to other customers and again for some reason lost again finishing. I gave you an extra knot.
With all this as I told you a fully functional brush that you can use while I finish orders from people who were before you.
I've already told you I will send a replacement brush and not because the other also you can keep it.
If all customers who have enviasen emails to half of your rate to 10 people only need to read the emails.
I have not responded to any email because I have nothing new to say. I will send you a brush as soon as it is ready.
All the movies you want to ride around in your head are, nor is there any premeditation to within Paypal or anything else cuampla.
Having said that I would no longer receive any email from you. When the brush is ready I will send. Always, always, always when I said one thing I meet, sometimes. END
The brush arrived on 04/07/16 and within 2 uses the same affliction struck the brush , the finish just started to peel away. I spoke with a reputable brush maker and he expressed doubt if the wood indeed was Briar wood as he said its very porous and takes a stain well. I put this to Gustavo and he said he was on vacation until the 18/07/16 and will talk to me then. On the 18th he tells me it must be a faulty batch of varnish and to continue using it as he was very busy at the moment! He would sort it at a later date when he had more time! To say I was flabergasted was an understatement.
I contacted him to say that if it was a faulty batch of varnish then considering it was used on the brush initially back in May then he would have seen dozens of brushes with the same problem by now and he must have still been using the same varnish he had identified as faulty to repair the brush as it happened again. I also expressed how disappointed I was in him being too busy to resolve this problem for a 2nd time. I told him that I would have expected him by now to have offered me a refund or a new brush and that I would not send him this brush until I had received it's replacement. I felt if anything I should be a priority with all the hassle I had been receiving with this brush and he replied. He replied by saying I was as important as his other customers but that he was very busy! He then later went on to give me a story of woe that I bought at the time that I later realised he had copied and pasted from a public complaint thread on one of the forums in 2012. He complained he had to do his own washing and shopping etc and that he was only a small business in a rural Spanish town where he could not find help to run his shop. I felt bad for him at the time and on 19/07/16 I told him I appreciate his circumstances and that I would like a new brush sent as soon as possible in the circumstances.
I emailed him on the 12/08/16 , almost a month later which I felt was plenty of time for a follow up email and he said on the 15/08/16 when he replied that he would "send in a few days" So you have to assume the brush is done and is in the process of the finishing touches before posting but yes I've been here before. No word from Gustavo for over 10 days so I mailed him again on the 26/08/16 ,no reply. Again on the 31/08/16 , no reply and the 05/09/16 again no reply. He finally responds on the 14/09/16 nearly a whole month from when he said it would be sent in a few days. This is just wrong , how can a guy say he'll send in a few days then a month later there is no communication or progress? He replies and casually says " Hey , don't worry I will send as promised , I'm busy and have almost 50 emails a day to answer! He also went on to say he was in the middle of a big group buy of brushes for a Polish forum, like that should matter to me at this stage. I saw from social media that the Polish forum order was completed and I emailed him on the 02/10/16 , 04/10/16 , 18/10/16 , 23/10/16 and the 24/10/16 until I got a response. notice how Gustavo is being very remiss in his replies by this stage , more so than before ; by this time my time had ran out to raise a claim via PayPal. By this point I was fed up and was starting to use the Andy Dufresne method of communication with him to force him to reply. I would do this from here on out as another excuse he gave me for no communication was that he gets so many emails he sometimes misses some. So by that rationale if I increased the volume of messages I stood a better chance of being answered.
By this point he had been ignoring my emails for over a month and I got desperate and pm'd him on Instagram to no avail then on one of his many posts advertising new "in stock" brushes for sale with the same knot spec as my brush that was to be replaced I posted on his Artesania Romera public Instagram and asked him to reply to his customer emails. He immediately blocked me on Instagram and continued to ignore my emails.
On 01/11/16 I told him I wanted a refund or a brush by a specified time or I would have to let people know of my dealings with him as I had given initially good recomendations to friends on forums etc and they had made orders with him on the strength of my testimonial and I could not in good faith keep this private anymore. He replied and this was his response -
Hello,
I understand that you want to be my only customer, but it is not.
Shortly after ordering, and started to complain about why you did not send. I did it before other customers, even today some have not received your brush. For some unknown reason your brush was the only lost the coat. You sent for repair and again before you send it to other customers and again for some reason lost again finishing. I gave you an extra knot.
With all this as I told you a fully functional brush that you can use while I finish orders from people who were before you.
I've already told you I will send a replacement brush and not because the other also you can keep it.
If all customers who have enviasen emails to half of your rate to 10 people only need to read the emails.
I have not responded to any email because I have nothing new to say. I will send you a brush as soon as it is ready.
All the movies you want to ride around in your head are, nor is there any premeditation to within Paypal or anything else cuampla.
Having said that I would no longer receive any email from you. When the brush is ready I will send. Always, always, always when I said one thing I meet, sometimes. END