I have one of the first razors and I never got a decent shave with it. I disliked it greatly. So, the razor sat idle for quite awhile. Patrick sent me an e-mail asking me how I liked the injector razor and I told him I didn't . Then Patrick sent me another e-mail and asked if I would like to receive at no cost 3 new settings, which are the plates that change the shave aggressiveness. I said yes. And, he sent me the new plates. Now the Supply razor has been turned from a lousy razor into a really great injector razor that I find to be a wonderful shaver! A friend of mine ordered the same razor at the same time as I did and had the same troubles and opinion of the Supply injector as I did. He contacted Patrick and got the 3 new "settings" and his razor has been also turned around from not good or acceptable to great or as he told me "Outstanding". What's the difference in plate/settings you might ask? My opinion and observation is that the initial "settings" or plates did not fit the razor head properly as you could squeeze the plate and the blade would fall out. And, the blade agle simply was way off? The new plates are tight and that cannot happen. And, the blade angle seems to be perfect. But, in any case I am sure you will find the revised V1 injector razor to be top notch. I'm tempted to buy another Supply injector just to see if there was any change in the razor head from the original V1? I'm perfectly satisfied with my original razor now, but I wonder if the newest iteration is even better? The way Patrick handled my razor purchase shows me that Supply stands behind their sales. I didn't complain to him, he asked me my opinion! And, took action. I wish every company would do as well!