Shopbetter24 Warning

[hdb3326]

All,

Just to make you aware of an issue I've encountered with this company. And yes, potentially it's my error.

When you make your first order / sign up they offer you a free trial membership. This if not cancelled then reverts to £18 a month.

I did cancel it (or so I thought) the process is not particularly straightforward and looking online at some Trustpilot reviews i'm not the only one to fall foul of this.

I am engaging with them to see if they'll refund my money but they are not being very forthcoming and helpful.

My order came through and I was happy so no issues there. Just the subscription thing.

Just thought I'd make you aware.

Best,

Ben

 

[hotmetal]

Wow that's sneaky and not a business practice that will win them many admirers. What do you get for subscription? "Discounts"? Some random soap each month?

 

[hdb3326]

So it's a little discount off the prices and some other bits and pieces. Something about being able to take part in some raffles / draws etc.

It's certainly nothing that really warrants paying £18 a month.

 

[Sabre]

I thankfully didn't sign up. However, I still haven't received my shipment. I wil give it another week, then open a dispute with PayPal.

 

[hdb3326]

All,

So Shopbetter24 are still holding their position and their correspondence is shall we say dismissive and a little condescending.

I have spoken with my bank who are seeing what if anything they can do.

In light of the companies attitude I won't be doing business with them again.

Best,

Ben

 

[hdb3326]

An unexpected present for Christmas from the bank, a refund on this issue. I didn't hold out much hope if I'm honest. Happy Christmas all!

 

[hdb3326]

And even funnier, they've deleted my profile at Shopbetter24!