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How do you know that though? What did the vendor say to you exactly?
Please excuse my cynicism, I appreciate you're simply trying to help others avoid buying a lemon but this is serious business and such allegations can sink ships... Or a least severely damage a brands image which is potentially libellous if the manufacturer is so inclined to take that view. "Too many" is far too vague, is there anyone else out there whose recently purchased Simpsons (let's call it 6 months) knot has fallen apart that would like to chip in?
You may feel I'm overreacting but I've witnessed fora destroyed over similar threads in the past, that is exactly what I don't want to happen
I am one I had a Duke 3 in best badger that I have just sent back. It was only 2 months old and was shedding hairs on every use. It has been replaced by the vendor and so far the new brush has not lost a hair.
Im not knocking Simpson, as my Chubby 2 Synthetic was the best performing brush I have ever owned. I sincerely hope they sort out these quality issues. They have an Iconic reputation but the retailer I bought mine from stated that there had been a considerable number of customer complaints, which had rarely happened before. I would certainly buy their products again once they sort it. The whole point of Forum like this, is to share & discuss the good, bad & indifferent in a open & honest manner, without fear or favour.How do you know that though? What did the vendor say to you exactly?
Please excuse my cynicism, I appreciate you're simply trying to help others avoid buying a lemon but this is serious business and such allegations can sink ships... Or a least severely damage a brands image which is potentially libellous if the manufacturer is so inclined to take that view. "Too many" is far too vague, is there anyone else out there whose recently purchased Simpsons (let's call it 6 months) knot has fallen apart that would like to chip in?
You may feel I'm overreacting but I've witnessed fora destroyed over similar threads in the past, that is exactly what I don't want to happen
As long as they continuing to swap out faulty brushes without any quibbles, I don't think it's worth losing any sleep over.
My Commodore X3 was okay when I bought it in 2012 but it started shedding when I put it back into use recently. Did I soak in water too hot? I don't think so but I don't know why there is a problem. Seems to have settled down now, just an occasional hair. Disappointing to say the least for that quality of brush but it seems not an isolated issue with quality control.I clean it every 6 months in 10% vinegar solution followed by a shampoo and conditioner.
Ive had a Duke 2 and a 2 x Duke 3, all she'd like crazy within a few months. my first Duke 3 was replaced whilst the other, only quite recently was issued with a full refund. I really like the Duke 3 and was considering it in a Manchurian knot, but I've been heavily turned off the brand by my experiences and the general state of their quality control as reported by lots of users.
The whole point of Forum like this, is to share & discuss the good, bad & indifferent in a open & honest manner, without fear or favour.
I find Simpsons silence on this issue to be rather sad, if it were me I would have been all over this like a rash.......
I do not doubt the experience of the OP at all, but at this point I have questions about how big of a problem this actually is. I am active on a pile of forums and this is the first thread I've ever seen about quality issues with Simpson synthetics.
What may simply be a case of a handful of brushes with a problem can easily be turned into a out and out calamity on the web. Again not saying it is or isn't, but maybe Simpson's silence on the issue is due to it being mostly a non-issue.
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