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Has anyone any experience with Christopher Ward Watches and their Customer Service ?
I've seen a couple mentioned here and curiosity got the better of me and I ordered one two weeks ago. Well after a week and a half with no contact I emailed them asking where it was. The reply being a batch had been returned to Switzerland by customs. Obviously the watch wasn't in stock at the time of ordering, which wasn't made clear. But the total lack of correspondence until I contacted them I find disappointing. They seem to bang on about Customer Service being important, so surely being proactive is the best way.
I had a look on their forum and it appears the person dealing with the orders has been inundated with emails asking where their watches were. I'm sure they can produce a list from their systems of those awaiting items and email them out an explanation.
All I can say is it better be good when it does arrive or it is going straight back. It is also going to have to be of superb quality for me to even considering ordering from them again. I hate it when companies over promise and under achieve. Also selling stock and accepting payment when it isn't in stock really gets to me. Also to me it hints of a company with cash flow problems. Get the money in let it clear, pay the supplier and then distribute.
An email explaining or making it a pre-order status is fine but accepting money and not contacting the customer, just plain shoddy.
I've seen a couple mentioned here and curiosity got the better of me and I ordered one two weeks ago. Well after a week and a half with no contact I emailed them asking where it was. The reply being a batch had been returned to Switzerland by customs. Obviously the watch wasn't in stock at the time of ordering, which wasn't made clear. But the total lack of correspondence until I contacted them I find disappointing. They seem to bang on about Customer Service being important, so surely being proactive is the best way.
I had a look on their forum and it appears the person dealing with the orders has been inundated with emails asking where their watches were. I'm sure they can produce a list from their systems of those awaiting items and email them out an explanation.
All I can say is it better be good when it does arrive or it is going straight back. It is also going to have to be of superb quality for me to even considering ordering from them again. I hate it when companies over promise and under achieve. Also selling stock and accepting payment when it isn't in stock really gets to me. Also to me it hints of a company with cash flow problems. Get the money in let it clear, pay the supplier and then distribute.
An email explaining or making it a pre-order status is fine but accepting money and not contacting the customer, just plain shoddy.