Hi Al the creams that have liquified have 'cracked' and is probably due to heat of some sort during storage, its strange that you had no reply I was refunded by receiving six tubes for the three I sent back all sorted via email in three weeks
It's probably from the same batch as I doubt they would recall it as it's still sort of works. I emailed them and they asked for my address and they sent some more out
I was PIF'ed a tube of Ingram's a few months ago, suffering the same problem. I didn't know it was a common issue until just now. I find it's still just about usable, though.
I've got a watery one too, but the last thing I need is a double dose! Not sure I can be bothered to send it back - it still works as a cream, but probably not to its full capability
I've given my last tube to a mate as it's turned a bit watery from the heat am pretty sure it was fine last time i used i'll stick with the bigelow for now when i fancy a good ol menthol blast...
Gents, I picked up a tube of this today and was wondering if you could describe, or pay a photo of the faulty cream as I may also have some of the batch and not know it