- Thread Starter
- #17
Calls and texts still work so my number works fine. So does the WiFi its just if I'm out and about I can't use the internet.
I did have a problem with an old phone however the touch screen broke so I got into the insurance company who informed me I was eligible for an upgrade. So I chose a new handset and thought that was that. 3 days passed and I didn't get anything so I called them back to find out what was going on. They said Orange had denied me the upgrade cos I was on a SIM only plan and I had to choose another handset. Chose one, but again nothing came. Third phone call to them and I was told I couldn't have it again by Orange. So I spoke to them direct and threatened to leave. They backed and offered me a HTC and I could stay on my existing plan. Had no phone for 11 days in total!
I did have a problem with an old phone however the touch screen broke so I got into the insurance company who informed me I was eligible for an upgrade. So I chose a new handset and thought that was that. 3 days passed and I didn't get anything so I called them back to find out what was going on. They said Orange had denied me the upgrade cos I was on a SIM only plan and I had to choose another handset. Chose one, but again nothing came. Third phone call to them and I was told I couldn't have it again by Orange. So I spoke to them direct and threatened to leave. They backed and offered me a HTC and I could stay on my existing plan. Had no phone for 11 days in total!