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Hi guys,
I hope you are all enjoying the festive season. I've consumed enough mince pies to last until next year :hungrig
I've had some trouble with my Taylor of Old Bond St shaving brush. I bought it around a year ago from the TOBS store in the Selfridges department store in London. It was my first proper brush, and what a brush it was! Among all the ivory-coloured brushes I saw that day, there was this gorgeous, ebony-handled brush sticking out like a sore thumb. It was the only one they had. The store had a major sale on at the time with 30 - 50% off many items. I asked the helpful sales assistant if the black beauty would be on offer as it had the original price of £96/£98 sticker on it. He said there'd be no chance as it was a rare brush and would not be on any of the sale offers. I thought I'd check to be sure and took it to the till to be scanned. It was on offer! I just had to have it and I paid ~ £50 for it. I remember it well because it was the first time I used my credit card. lol. I also bought some cream and a brush stand along with the brush.
Many great shaves followed. Soaps, creams, it could handle them all. It was a densely-filled silver tip with a luxurious, scrubby, but not scratchy feel, and with a fantastic backbone. Perfect for a face-latherer like me who uses soaps.
About a month ago, during a routine shave, the knot fell out! :shock: I was on my last pass and heard a 'mini-thud'. I looked down to see that the knot had come out of the handle and fallen into the sink. I rinsed the knot + handle and dried them on a towel as usual and left the 2 separate parts to dry. I returned in the afternoon and found tear lines forming on the handle. My beloved brush
It had never been used in any inappropriate manner - after paying (what I thought was a lot at the time), I was most careful with it. Always rinsed and towel dried, and then left to hand facing down in a stand.
I'm really fond of the knot. So, I was going to contact the brush makers on our site to see if they could fix the knot into another handle for me. Brushmaker and forum regular, Chris(user: Neocaligatio), told me my TOBS brush really shouldn't have come out and that I should contact the company.
So, I sent off a quick email explaining the problem and got a reply:
Dear Sir,
Thank you for your e-mail which we accept but we have never had this problem before.
Please could you return the Shaving Brush to the address below at your earliest convenience so we can resolve this matter to your satisfaction.
Kind Regards,
I sent it off Registered post and a 10 days later I received an email from TOBS:
I can confirm that your Shaving Brush is repaired and is ready for dispatch.
The service and Post & Packaging (Registered Delivery) cost £12.00 GBP.
Please could you e-mail us your Credit Card details (Card Number, Expiry Date...
I thought £12 was a bit unfair considering I took the utmost care of it during use. I also rotated it with other brushes, so in actual fact, it probably got about 4-5 months of regular use. Not wanting to get into a back-and-forth argument, I paid up.
This is what I saw when I opened the package I received a few days later:
[attachment=2]
[attachment=1]
There's also another thinner crack on the other side of the handle
[attachment=0]
They had glued the handle back together with the knot in, and polished the handle. If I used the 'repaired' brush, it was likely to come apart in a few months time, thereby, requiring me to fork out another £12 + p+p costs for it to be 'repaired'. I emailed them these pictures and told them I was disappointed by the customer service, especially since I had recommended Taylors to many people.
I got a reply from a different person this time:
Dear Sir,
Further to your email, and having taken into consideration your comments.
Unfortunately, a wooden-handled shaving brush does not last as long as an Imitation Ivory.
However, as a gesture of goodwill, we are happy to exchange the brush for one of equal value in Imitation Ivory.
Kindest Regards,
Barry Klein
Taylor of Old Bond Street
74 Jermyn Street...
I replied today:
Dear Mr Klein,
Thank you for your response.
The brush I bought, which fell apart, is a medium-large size brush and it comes with densely-filled silver tip badger hair. The brush has a very good 'backbone' for soaps.
Do you have replacement brush that closely matches this criteria?
As these are the only types of brushes I use: densely-filled silver tips with great backbone.
Any other type of brush, regardless of value, will be a terrible waste as it will not suit my needs.
Thank you
I received a quick reply:
Thank you for your reply.
Please send back the Brush to the Address below and I will try my best to get an alternative material handle with a similar size brush.
Kindest Regards,
Barry Klein
Taylor of Old Bond Street
74 Jermyn Street,
St James's, London...
I had a look at TOBS website and it looks like they've stopped selling silvertips :evil: I hope I don't get a giant scratchy pure badger...
<!-- m --><a class="postlink" href="http://www.tayloroldbondst.co.uk/acatalog/shaving-brushes.html" onclick="window.open(this.href);return false;">http://www.tayloroldbondst.co.uk/acatal ... ushes.html</a><!-- m --> - Or, is super badger the same as Silvertip?
I will send the brush tomorrow for the second time. Adding the postage costs to the £12 I have already paid for the original 'repair' + the original price I paid for the brush, the total comes to around £70. I've also been without my brush for over a month now.
I was hoping the brush would last longer than ~ a year. Is that unreasonable? Hopefully, it gets sorted soon, but I am not holding my breath.
Exasperated,
Sonny
I hope you are all enjoying the festive season. I've consumed enough mince pies to last until next year :hungrig
I've had some trouble with my Taylor of Old Bond St shaving brush. I bought it around a year ago from the TOBS store in the Selfridges department store in London. It was my first proper brush, and what a brush it was! Among all the ivory-coloured brushes I saw that day, there was this gorgeous, ebony-handled brush sticking out like a sore thumb. It was the only one they had. The store had a major sale on at the time with 30 - 50% off many items. I asked the helpful sales assistant if the black beauty would be on offer as it had the original price of £96/£98 sticker on it. He said there'd be no chance as it was a rare brush and would not be on any of the sale offers. I thought I'd check to be sure and took it to the till to be scanned. It was on offer! I just had to have it and I paid ~ £50 for it. I remember it well because it was the first time I used my credit card. lol. I also bought some cream and a brush stand along with the brush.
Many great shaves followed. Soaps, creams, it could handle them all. It was a densely-filled silver tip with a luxurious, scrubby, but not scratchy feel, and with a fantastic backbone. Perfect for a face-latherer like me who uses soaps.
About a month ago, during a routine shave, the knot fell out! :shock: I was on my last pass and heard a 'mini-thud'. I looked down to see that the knot had come out of the handle and fallen into the sink. I rinsed the knot + handle and dried them on a towel as usual and left the 2 separate parts to dry. I returned in the afternoon and found tear lines forming on the handle. My beloved brush
It had never been used in any inappropriate manner - after paying (what I thought was a lot at the time), I was most careful with it. Always rinsed and towel dried, and then left to hand facing down in a stand. I'm really fond of the knot. So, I was going to contact the brush makers on our site to see if they could fix the knot into another handle for me. Brushmaker and forum regular, Chris(user: Neocaligatio), told me my TOBS brush really shouldn't have come out and that I should contact the company.
So, I sent off a quick email explaining the problem and got a reply:
Dear Sir,
Thank you for your e-mail which we accept but we have never had this problem before.
Please could you return the Shaving Brush to the address below at your earliest convenience so we can resolve this matter to your satisfaction.
Kind Regards,
I sent it off Registered post and a 10 days later I received an email from TOBS:
I can confirm that your Shaving Brush is repaired and is ready for dispatch.
The service and Post & Packaging (Registered Delivery) cost £12.00 GBP.
Please could you e-mail us your Credit Card details (Card Number, Expiry Date...
I thought £12 was a bit unfair considering I took the utmost care of it during use. I also rotated it with other brushes, so in actual fact, it probably got about 4-5 months of regular use. Not wanting to get into a back-and-forth argument, I paid up.
This is what I saw when I opened the package I received a few days later:
[attachment=2]
[attachment=1]
There's also another thinner crack on the other side of the handle
[attachment=0]
They had glued the handle back together with the knot in, and polished the handle. If I used the 'repaired' brush, it was likely to come apart in a few months time, thereby, requiring me to fork out another £12 + p+p costs for it to be 'repaired'. I emailed them these pictures and told them I was disappointed by the customer service, especially since I had recommended Taylors to many people.
I got a reply from a different person this time:
Dear Sir,
Further to your email, and having taken into consideration your comments.
Unfortunately, a wooden-handled shaving brush does not last as long as an Imitation Ivory.
However, as a gesture of goodwill, we are happy to exchange the brush for one of equal value in Imitation Ivory.
Kindest Regards,
Barry Klein
Taylor of Old Bond Street
74 Jermyn Street...
I replied today:
Dear Mr Klein,
Thank you for your response.
The brush I bought, which fell apart, is a medium-large size brush and it comes with densely-filled silver tip badger hair. The brush has a very good 'backbone' for soaps.
Do you have replacement brush that closely matches this criteria?
As these are the only types of brushes I use: densely-filled silver tips with great backbone.
Any other type of brush, regardless of value, will be a terrible waste as it will not suit my needs.
Thank you
I received a quick reply:
Thank you for your reply.
Please send back the Brush to the Address below and I will try my best to get an alternative material handle with a similar size brush.
Kindest Regards,
Barry Klein
Taylor of Old Bond Street
74 Jermyn Street,
St James's, London...
I had a look at TOBS website and it looks like they've stopped selling silvertips :evil: I hope I don't get a giant scratchy pure badger...
<!-- m --><a class="postlink" href="http://www.tayloroldbondst.co.uk/acatalog/shaving-brushes.html" onclick="window.open(this.href);return false;">http://www.tayloroldbondst.co.uk/acatal ... ushes.html</a><!-- m --> - Or, is super badger the same as Silvertip?
I will send the brush tomorrow for the second time. Adding the postage costs to the £12 I have already paid for the original 'repair' + the original price I paid for the brush, the total comes to around £70. I've also been without my brush for over a month now.
I was hoping the brush would last longer than ~ a year. Is that unreasonable? Hopefully, it gets sorted soon, but I am not holding my breath.
Exasperated,
Sonny
