- Joined
- Friday July 10, 2009
I bought this pen a long time ago, I reckon at least 7 years. I was chatting to my pal about it a couple of months ago and mentioned that it was leaking the last few times I had used it. She asked me if it was cracked and lo and behold when I checked, it was.
I finally got around to emailing TWSBI yesterday, I used the web form on their website: https://www.twsbi.com/pages/contact
They responded within a few minutes asking me which part was cracked and saying they would send a replacement if I cover the postage charge. 7 Dollars all in, I am happy with that. Can't fault the customer service especially considering the age of the pen. I am hoping the cracking issue has been resolved though.
Anyone using a newish TWSBI? did they fix the cracking problems?
I finally got around to emailing TWSBI yesterday, I used the web form on their website: https://www.twsbi.com/pages/contact
They responded within a few minutes asking me which part was cracked and saying they would send a replacement if I cover the postage charge. 7 Dollars all in, I am happy with that. Can't fault the customer service especially considering the age of the pen. I am hoping the cracking issue has been resolved though.
Anyone using a newish TWSBI? did they fix the cracking problems?