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It's my understanding (I may be wrong) that boiling the water would make it slightly more hard because some water would dissipate as steam and the remaining water would have a very slightly higher concentrations of minerals.Regarding the water - we have pretty hard water around here... so I've been using boiled water for MWF (after it cooled down of course). Can't really say if it helped or not, as I've been changing the technique as well.