- Joined
- Sunday October 30, 2016
- Location
- Coventry
I am very surprised to hear of your experience, I have bought many shaving soaps from him and on occasion asked for advise as to what I may like and I have always recevied a quick and polite response from him. Yours has been the first complaint I have heard regarding James at OSP .Hi all
Just wanted to update on what I consider to be a poor service.
I noted some nice OSP Neroli sgaving soap and cologne.
In looking to order and checking the price i noted there was a 15% discount. On seeing that you could only pay by paypal (which I dont like).
On emailing to clarify how else i could pay, i received a curt response to the effect of 'how did I get that price'.
I explained it was on the website to be told it wasnt correct and if i wanted to go ahead at a higher price to let them know.
The tone of the response was enough to say no thanks by me.
This may be a really nice soap ( havent tried it) but with customer service as poor as that, I wouldnt be buying from them.
Truefitt and Hill they are not! ( which regardless of how much you spend, your treated very well).
Not all at thanks@markmonaghan well done for keeping a level head (if that doesn't sound too patronising), and people should definitely report their experiences, both good or bad. Some of the reactions to your messages read a bit like overreactions, I agree, but TSR is a nice bunch of people, and I'm sure nothing is meant by it. You kept your cool, I hope you hang around
Nevertheless, I'll add to the chorus and say that OSP has been great for me too.
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