I've been in both their London stores and I'm always pleased with their service and helpfulness. I mainly use their products as a result. I'm also looking to get some GFT shaving cream when my current supplies reduce.
TOBS seem OK. I kind of felt If I didn't want to buy anything, they wanted me out of the shop. Fair enough, however, while comparing sandlewood scents, I wasn't sure if I wanted to buy anything. T&H well, I've read some interesting things about them. I purchased a sample pack which was OK. I wasn't blown away by their creams (for the extra you pay). Also, I won a mantic contest, which included a T&H sample pack. Mantic said that he would get the London store to send out rather than send from the USA. I'm still waiting! Perhaps I should contact him. I'm sure the store just couldn't be bothered.