- Messages
- 639
- Location
- West Sussex
Yes but quality can be an issue regardless in anything, but moan when they refuse to correct it don't throw it away and say you shouldn't have to moan. You have to make them aware of an issue in the first place for them to correct itWhat was the line from that song? Oh, yes..."It's my post and I can moan if I want to"...or something along those lines.
However, just a point of clarification, I wasn't 'moaning' about the brush so much as making a point about the perceived drop in quality as quantities increase, even though the prices go up.
Yes maybe (that's) why at £340 I expect more than a year but it is a bit off putting when quality isn't right and you have that sort of money invested in one of their brushesInteresting as most have a 1 year warranty. Maybe it's a Manchurian thing.
OK, so a brush maker makes brushes in such huge numbers that they have many complaints about the quality as the brushes shed hairs. But...they have excellent customer care, so they replace every brush that is defective or provide a full refund. It does not make the brushes worth the money. The quality of the brush has nothing to do with the quality of customer care.Yes but quality can be an issue regardless in anything, but moan when they refuse to correct it don't throw it away and say you shouldn't have to moan. You have to make them aware of an issue in the first place for them to correct it
Sorry stopped reading after the irrelevant comparison to trying to sell turdsOK, so a brush maker makes brushes in such huge numbers that they have many complaints about the quality as the brushes shed hairs. But...they have excellent customer care, so they replace every brush that is defective or provide a full refund. It does not make the brushes worth the money. The quality of the brush has nothing to do with the quality of customer care.
If I sold turds to people instead of a shaving brush and then immediately refunded people who complained...I still would have sold them a turd in the first place...my great customer care would have nothing to do with it.
And this particular brush maker has been aware of hair-shedding for ages...they will accept a certain percentage of returns, so a complaint won't suddenly make them aware of it and spur them on to sort it out.
Hi
interesting thread as I was looking at Simpsons brushes.
Question: Are the synthetic models, Trafalgar T3 or Duke 3, behaving the same and loosing their hair or not ?
That speaks for itself!
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