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Although I have not had the fortune to own or use a Shavemac, I am led to believe they are a good company to deal with.I've had a Shavemac Silvertip D-01 for about a year. It's lovely and soft and was really happy with it to begin with.
I don't use it every day, only for the odd weekend shave, so it's done maybe 30-40 shaves.
For about the last 15-20 uses, it sheds a lot of hair, about 10 per shave. I have left it in the hope that it would calm down again, but that doesn't look like happening.
I've never used anything to clean it, but it always gets rinsed out thoroughly and is always left to dry out as it's not used often. There's no build up of soap residue. I have a Semogue and Simpsons that have seen far more use and get treated the same that have only shed the odd one.
I've emailed and was told to clean it if I could see any residue and other things which also pointed towards misuse (which I don't).
Bernd did say to return it if I still have issues, but I'm not sure if I'll just be told it's due to neglect. Given the little use its had, I'd be pretty surprised and annoyed.
I know they are well regarded, but has anyone else had any issues? What would you do?
Cheers.
http://www.atgshaving.com/threads/re-my-shavemac-finest-how-does-bernd-repair-a-shedding-brush.5602/Sent my brush off last Thursday and they received it on Tuesday.
Got an email today saying that they will return it on Tuesday, no other information. I'd assume that they are doing it FOC as there was no mention of cost.
Have asked what they found and what work they'll be carrying out. If it was faulty, an apology wouldn't have gone amiss, given how expensive it was and I had to pay to return it.
Although I have not had the fortune to own or use a Shavemac, I am led to believe they are a good company to deal with.
As suggested I would contact them and take it from there.
Good luck!
Think you may have your Wayne's mixed up there @antdadThought you owned three Wayne?
http://www.theshavingroom.co.uk/com...-value-of-high-end-brushes.45243/#post-678417
Yep, that's what concerns me. They'll try and repair a dodgy knot. I reckon its also lost well over 100 hairs too. All I got was this after chasing up, knowing it had been delivered:
Yes, I replied asking what he had found and what work they are carrying out. Like you, I am sceptical that a knot can be repaired. It will be fairly obvious when I get it back whether it's been replaced or not.I would suggest that you send a reply to Bern's email, seeking clarification on what works have been carried out and that the defect/shedding has been totally resolved. I'd be curious to know, how a shedding knot can be repaired, presumably stripped and rewhipped with a new handle included
I wish I did.Thought you owned three Wayne?
http://www.theshavingroom.co.uk/com...-value-of-high-end-brushes.45243/#post-678417
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