I've ordered from their site numerous times without incident. I'm not sure if they do this full-time. It's a husband & wife business and I think they may have other jobs, too. Give them time.
I think there's a two-month wait until they (as the sender) can file a claim with the post office for lost parcels.It's not long off a month now.
If you don't hear anything from them soon, then posting on this forum and ATG should bring more pressure to bear than filing a claim. You may lose your hard earned money, but they'll lose their reputation and their business.
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