I haven't visited this thread for a long time but when I last posted I had received my repaired Rustic Barber from Gustavo. Within a week the same flaking of the wood finish began again. I contacted him regarding this in July of 2016 and he asked me to return it for yet another repair , I did not agree to this and instead requested a new brush and I would send this defective brush back once the replacement arrived as the first repair job took nearly 2 months. He agreed and ever since , when he has bothered to reply to any emails I have sent he has given me excuse after excuse ranging from blaming family members for poor workmanship while helping him out in his shop , family relatives being in hospital and finally accusing me of tampering with the finish myself , presumably so I could wait months for the pleasure of a refund or replacement and in the meantime not have the use of the brush since every time it touched water more and more finish came off.
That was in July 2016 having initially ordered in March and receiving in May and here I am in nearly April 2017 and still no replacement and he ignores all emails except to occasionally insult me by giving me vague responses like "I will send soon" and more months pass by. The last time we spoke via email he said he could maybe make my brush when he gets his new supply of knots in , but he "doesn't know when that will be". All the while he is advertising new brushes on his website with the same spec knots that are required for my brush and he's advertising new individual knots and quoting when they will arrive! Does he think I'm stupid?
These are on the same social media platforms I have communicated with him on and he thinks I can't see the deceit in what he says to me privately compared to what he posts on public forums etc. He also claims that the emails I send him , the one's he doesn't answer are the reason the brush promised to be replaced in July for a 2nd time still isn't even on the lathe yet!
I think his intention is to string people along with excuses to then simply allow the PayPal claim expiry to run out and not resolve any issues and keep the money. It's basically theft. However I'm compiling what can only be described as a dossier on him and my experience and on Tuesday on the 1 year anniversary of ordering the brush I will post it online on all forums or communities I'm a member of to warn others who are considering giving their money to him in the future. I won't include the email evidence that paints Gustavo in a horrendous light and exposes him as a liar and a common thief but he is more than welcome to dispute any of my claims , which an honest man with nothing to hide would be demanded by his professional pride to do so but I doubt it because if he does I'll just post the timeline of emails that are irrefutable.
I told Gustavo I would not let this go and I won't until it is resolved to my satisfaction . I will post my experience with him after every public post he sends advertising his brushes so everyone knows what kind of "business" he is running.
*This is a copy/paste from my post on a thread on TSN today.
I have just read your terrible experience with that artisan and I can only express my heaviest solidarity with you and my support... This reminds me a lot to my painful experience with a Vietnamese brush horn artisan known for his cheap prices called Kimson... Defective brush, months of wait, dozens of excuses (some of them simply hilarious) but really quick to get my money...No problems guys, I'm sure others will have had good experience with him and will have a different opinion but I can only warn people, like some others have so people in the future can make an informed opinion.
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I thought that might be what you meant or I thought perhaps Dipesh had commented elsewhere on the forum regarding this. I've held off and held off allowing him as much time (too much) to resolve this but enough is enough. You are right , sometimes we can hear glowing reports about artisans but if there is a genuine reason to complain I feel that's just as valuable as all the positive reports. I've bought dozens of custom brushes over the years and I've never encountered someone as poor as Gustavo and he still remains in business. What is really telling about this and a huge alarm bell is the fact that in my last email correspondence (I email him almost daily now with a copy/paste email) he made it known to me he was watching this thread and noted my "threats" but he has never once refuted anything I or anyone else has said about him on here or anywhere else which as you can see are so damming. Thanks again for your comments and support.Sorry I wrote the wrong name. I seem to remember Dipesh having trouble with Romera too. What actions? Telling everyone what experience you have had on a forum. This is the best way to inform people of the kind of service you have received from a vendor. Good or bad.
I'm pleased he is watching and maybe he will understand the ramifications of his extremely poor customer service, it's not only myself that will not be placing an order but many others too.I thought that might be what you meant or I thought perhaps Dipesh had commented elsewhere on the forum regarding this. I've held off and held off allowing him as much time (too much) to resolve this but enough is enough. You are right , sometimes we can hear glowing reports about artisans but if there is a genuine reason to complain I feel that's just as valuable as all the positive reports. I've bought dozens of custom brushes over the years and I've never encountered someone as poor as Gustavo and he still remains in business. What is really telling about this and a huge alarm bell is the fact that in my last email correspondence (I email him almost daily now with a copy/paste email) he made it known to me he was watching this thread and noted my "threats" but he has never once refuted anything I or anyone else has said about him on here or anywhere else which as you can see are so damming. Thanks again for your comments and support.
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I think there are a good number of people who did eventually receive their brushes but only after many emails and threats of contacting PayPal, so even for the lucky ones it was not as it should be. Has anyone had a truly fantastic experience with this guy?Cheers, I'm pleased people are choosing to listen to my story and I'm not seeing people doing that thing whereby if they had a good experience they seem to think it trumps mine.
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