I've just had a customs duty bill from DHL for £11.10 for my Rockwell 6s - with and £11 fee added. So I've sent them a cheque for £11.10 and an invoice for my admin fee for £11.00.
Classic..BREAKING NEWS!!!!!!
Man arrested at Heathrow attempting to smuggle six razors, four pucks of soap and a shaving brush through border control ....... Most of which were stuffed up his arse ...... except the soaps, which he'd wrapped in condoms and swallowed.
Customs officers were quoted as saying that they were damn impressed, as the level of anal intrusion required for such a feat has previously been unheard of outside of Westminister .......
Bravo!Well, DHL clearly don't like their little speculative invoicing scheme being questioned. So far I've had two ill-mannered and aggressive letters threatening all sorts of unpleasantness. Unfortunately, in much the same way as they didn't bother to address either letter correctly, they failed to carry out any due diligence, so I'm not worried that the account I don't have is now blocked, or that the credit limit I don't have is rescinded; nor am I concerned that they will take me to court and claim their costs (it would be small claims, so no costs), or that they will apply a penalty and interest under the Late Payment of Commercial Debts Act (I'm a consumer, so it doesn't apply).
I replied pointing the above out, and referring them to Ferguson v British Gas, a precedent case in which British Gas sent similar threats and then claimed that the customer should have realised they were automated templates and not real threats; they lost and the court held that a business is responsible for its actions if it harasses consumers in this way. I also pointed them toward the Consumer Protection from Unfair Trading Regulations, which makes clear that trying to mislead people into a transaction is an offence, and even has a bit about speculative invoices.
Anyway, they replied within 5 minutes saying that they have passed it to their legal department, and they'll get back to me on Monday. I wonder how much it's cost them so far?
Well, DHL clearly don't like their little speculative invoicing scheme being questioned. So far I've had two ill-mannered and aggressive letters threatening all sorts of unpleasantness. Unfortunately, in much the same way as they didn't bother to address either letter correctly, they failed to carry out any due diligence, so I'm not worried that the account I don't have is now blocked, or that the credit limit I don't have is rescinded; nor am I concerned that they will take me to court and claim their costs (it would be small claims, so no costs), or that they will apply a penalty and interest under the Late Payment of Commercial Debts Act (I'm a consumer, so it doesn't apply).
I replied pointing the above out, and referring them to Ferguson v British Gas, a precedent case in which British Gas sent similar threats and then claimed that the customer should have realised they were automated templates and not real threats; they lost and the court held that a business is responsible for its actions if it harasses consumers in this way. I also pointed them toward the Consumer Protection from Unfair Trading Regulations, which makes clear that trying to mislead people into a transaction is an offence, and even has a bit about speculative invoices.
Anyway, they replied within 5 minutes saying that they have passed it to their legal department, and they'll get back to me on Monday. I wonder how much it's cost them so far?
Well done, stick it to the man!Well, DHL clearly don't like their little speculative invoicing scheme being questioned. So far I've had two ill-mannered and aggressive letters threatening all sorts of unpleasantness. Unfortunately, in much the same way as they didn't bother to address either letter correctly, they failed to carry out any due diligence, so I'm not worried that the account I don't have is now blocked, or that the credit limit I don't have is rescinded; nor am I concerned that they will take me to court and claim their costs (it would be small claims, so no costs), or that they will apply a penalty and interest under the Late Payment of Commercial Debts Act (I'm a consumer, so it doesn't apply).
I replied pointing the above out, and referring them to Ferguson v British Gas, a precedent case in which British Gas sent similar threats and then claimed that the customer should have realised they were automated templates and not real threats; they lost and the court held that a business is responsible for its actions if it harasses consumers in this way. I also pointed them toward the Consumer Protection from Unfair Trading Regulations, which makes clear that trying to mislead people into a transaction is an offence, and even has a bit about speculative invoices.
Anyway, they replied within 5 minutes saying that they have passed it to their legal department, and they'll get back to me on Monday. I wonder how much it's cost them so far?
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