Cracked TWSBI 580

[Boab]

I bought this pen a long time ago, I reckon at least 7 years. I was chatting to my pal about it a couple of months ago and mentioned that it was leaking the last few times I had used it. She asked me if it was cracked and lo and behold when I checked, it was.
I finally got around to emailing TWSBI yesterday, I used the web form on their website: https://www.twsbi.com/pages/contact
They responded within a few minutes asking me which part was cracked and saying they would send a replacement if I cover the postage charge. 7 Dollars all in, I am happy with that. Can't fault the customer service especially considering the age of the pen. I am hoping the cracking issue has been resolved though.
Anyone using a newish TWSBI? did they fix the cracking problems?

 

[Boycie83]

Great customer service - not familiar with the pen myself

 

[Blademonkey]

Great customer service - not familiar with the pen myself

I do not have this pen but have heard that the problems with cracking have been addressed so you should be ok now.
Great customer service indeed.
@Boab

Paul.

 

[Digimonkey]

As said above - it was a known issue with earlier versions - but appears to have been sorted. Fair play to the manufacturer in their response. I.

 

[Ferrum]

I bought this pen a long time ago, I reckon at least 7 years. I was chatting to my pal about it a couple of months ago and mentioned that it was leaking the last few times I had used it. She asked me if it was cracked and lo and behold when I checked, it was.
I finally got around to emailing TWSBI yesterday, I used the web form on their website: https://www.twsbi.com/pages/contact
They responded within a few minutes asking me which part was cracked and saying they would send a replacement if I cover the postage charge. 7 Dollars all in, I am happy with that. Can't fault the customer service especially considering the age of the pen. I am hoping the cracking issue has been resolved though.
Anyone using a newish TWSBI? did they fix the cracking problems?

Not a direct answer to your question, but I have a couple of TWSBI Classic pens, one of which started leaking from a crack in the feed and a problem in the section, at the start of 2020. The nib and feed weren't listed in the UK as spares for this particular model, and I contacted TWSBI in Taiwan. They responded immediately, and for about the same $7 postage, they sent me a whole new section, nib and feed. I think I'd had the miscreant pen for about 2 years.

I hadn't been fiddling about with the pen, and the root cause of the problem is still a bit of mystery to me. It did take me a good bit of time and several tries to get the filler knob and plunger settings exactly right, but I managed it in the end.

The other Classic and an Eco haven't given any problems - touch wood.

 

[De 2]

There are reports that the cracking in the section may be caused by removing the nib and feed and either pushing it back too far or in the wrong place. I have two Ecos, one needing cleaning because it had been stained by Diamine ink and that meant removing the nib, next morning I saw that the section was cracked. The other Eco has not been taken apart and is perfect.