It twists my mellons too, if I had a loyalty card I would have presented it to you wouldn't I ? And no I don't want cash back, I would have asked for cash back if I wanted it! Makes my blood boil!!!!What is it about modern marketing that I am unable to enter a bank/building society/supermarket/dog food supplier eyc without the checkout assistant being compelled to go through an endless litany of " could I just ask if you have a loyalty card/ would like me to set up a consultation/financial review with one of our consultants ( sales team ) / have renewed your house,car,life insurance recently. It doesn't matter that I'm in the bloody places every sodding week buying the same items and dealing with the same checkout/counter staff. Just PLEASE give me some peace !
Rant from grumpy old duffer over ... the arthritis is bad today.
JohnnyO. o/
It's a pain in the arse, when I buy something I've already decided what it is that I want, all I want the shop to do is take my money and give me the thing.
Sometimes those checkout staffs didn't have a choice. They were told by their managers that they MUST ask the same question to every customer because there is a XX% drop in people signing up for the company's loyalty program compared to same quarter last year and it's the checkout staffs' fault. (for not asking the damn question)What is it about modern marketing that I am unable to enter a bank/building society/supermarket/dog food supplier eyc without the checkout assistant being compelled to go through an endless litany of " could I just ask if you have a loyalty card/ would like me to set up a consultation/financial review with one of our consultants ( sales team ) / have renewed your house,car,life insurance recently. It doesn't matter that I'm in the bloody places every sodding week buying the same items and dealing with the same checkout/counter staff. Just PLEASE give me some peace !
Rant from grumpy old duffer over ... the arthritis is bad today.
Sometimes those checkout staffs didn't have a choice. They were told by their managers that they MUST ask the same question to every customer because there is a XX% drop in people signing up for the company's loyalty program compared to same quarter last year and it's the checkout staffs' fault. (for not asking the damn question)
Sometimes those checkout staffs didn't have a choice. They were told by their managers that they MUST ask the same question to every customer because there is a XX% drop in people signing up for the company's loyalty program compared to same quarter last year and it's the checkout staffs' fault. (for not asking the damn question)
I do appreciate that the ' face to face ' employees have no choice in the matter, whivh is why, in my original post, I stated that they ' were compelled ' to go through this endless, irrelevant litany of unwanted, intrusive and annoying queries.
JohnnyO. o/
Have to agree about the Post Office. You end up losing your lunch break just to send a package.Indeed it's not the staff (that's) to blame. Years and years ago I worked at a call centre, calls were monitored with key questions that were to be asked, and promotion of other products and services was a key area.
That said the bloody Post Office do this now ! After literally queuing out the door watching while they chat to “customers†they know about the cat having a dicky tummy, etc etc, or the lazy one that walks up and down between customers for no apparent reason. When it is my turn to then be asked if I have broadband ? No thanks !
Not forgetting to cap it all when someone walks up to the foreign currency, while the queues out the door and gets served next !!!!!
Apologies, rant over !
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