Got email back saying they will send me a new top cap, but guess I'll get stung custom fees again. I replied no thanks, I'd like to return for a refund.
Then get a dispatched email for the top cap Grrrrr!!! so much for the "no questions asked refund policy".
They're trying to make it right for you, don't discount the 6S just yet. They may well have marked the replacement part with a low value (seeing as no money changed hands for its purchase).
Plus, if you return it, you not only have to pay for the postage costs, but will also not be able to recover the fees you originally paid when it was imported - so you're losing out big time.
Could there still be a £12 Royal Mail handling fee for the replacement?
The tracking is with DHL, but it is sent to Royal Mail who charged the import fee plus a £8 handling fee for processing, so guess I'll still have to pay that?It depends how much they have declared the value at PLUS the cost of the postage stuck on the package (as they now add them together). Under £15 there is nothing extra to pay. You may well be okay as how can they put a value on something no money has been exchanged for. I expect it will be declared as 'replacement parts' with a nominal value like $1 or something... Unless they are stupid.
The tracking is with DHL, but it is sent to Royal Mail who charged the import fee plus a £8 handling fee for processing, so guess I'll still have to pay that?
Thanks for confirming that budd. I'm really not feeling the love for a 6s anymore though.
I've not tried using it. Once the blade is forced down, it really is an effort to get it off again. Have to bend n flex it, risking cuts to my fingers. so best leave unused for it's return.Why is that? How were your shaves going? You never even mentioned that? I think you shouldn't count it out just bc the blade wouldn't load/unload properly.
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