They actually insisted that it was my error, that I had placed those items in my basket and basically it was my tough titty. They did offer to refund me if I sent the blades back to them in North America! I was eventually offered a few freebies, travel case & a small tuxedo knot synthetic if I wanted to re place my order. I did because there is only so much you can argue over £25. i wish I hadn't as I incurred Royal Mail ransom and fleecing. The shave is as boring as expected, and the blades last less than 2 shaves.
for me.