Simpsons...meh!

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1,518
Location
London
I read an interview a few years back where Simpsons claimed to be selling over 20 000 brushes a year. And that was before their synthetic line was fully established. That's a lot of brushes.
 
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575
Location
West Sussex
Only Simpson I ever had was a "shedmaster" Colonel. It lost about a dozen hairs every shave until I flogged it at half price as a shedder.
Needless to say, I never bought another Simpson & in fact use a RR Big Bruce & Muhle V2 synth for virtually all my shaves now.
 
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1,018
What was the line from that song? Oh, yes..."It's my post and I can moan if I want to"...or something along those lines.

However, just a point of clarification, I wasn't 'moaning' about the brush so much as making a point about the perceived drop in quality as quantities increase, even though the prices go up.
Yes but quality can be an issue regardless in anything, but moan when they refuse to correct it don’t throw it away and say you shouldn’t have to moan. You have to make them aware of an issue in the first place for them to correct it
 
OP
Greybeard
Messages
1,173
Location
Mordor, UK
Yes but quality can be an issue regardless in anything, but moan when they refuse to correct it don’t throw it away and say you shouldn’t have to moan. You have to make them aware of an issue in the first place for them to correct it
OK, so a brush maker makes brushes in such huge numbers that they have many complaints about the quality as the brushes shed hairs. But...they have excellent customer care, so they replace every brush that is defective or provide a full refund. It does not make the brushes worth the money. The quality of the brush has nothing to do with the quality of customer care.
If I sold turds to people instead of a shaving brush and then immediately refunded people who complained...I still would have sold them a turd in the first place...my great customer care would have nothing to do with it.
And this particular brush maker has been aware of hair-shedding for ages...they will accept a certain percentage of returns, so a complaint won't suddenly make them aware of it and spur them on to sort it out.
 
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1,018
OK, so a brush maker makes brushes in such huge numbers that they have many complaints about the quality as the brushes shed hairs. But...they have excellent customer care, so they replace every brush that is defective or provide a full refund. It does not make the brushes worth the money. The quality of the brush has nothing to do with the quality of customer care.
If I sold turds to people instead of a shaving brush and then immediately refunded people who complained...I still would have sold them a turd in the first place...my great customer care would have nothing to do with it.
And this particular brush maker has been aware of hair-shedding for ages...they will accept a certain percentage of returns, so a complaint won't suddenly make them aware of it and spur them on to sort it out.
Sorry stopped reading after the irrelevant comparison to trying to sell turds
 
Messages
34
Location
France
Hi
interesting thread as I was looking at Simpsons brushes.
Question: Are the synthetic models, Trafalgar T3 or Duke 3, behaving the same and loosing their hair or not ?
 
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