Royal Mail has misdelivered my package

[Rob998]

Then again..wouldnt the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 have some influence?

You said it's been delivered? Then it's had a scan and the RM tracking system knows where and when and who by. The delivery office management can find this information via the “Blackbay” system.

If SS won‘t deal with it, get the tracking number from them and make a complaint via the RM customer service phone number: 0345 774 0740. You should get a response within 2 working days, management have targets for dealing with this kind of complaint.