Microwave Rice

Messages
70
Bought some microwaveable rice from Lidl, this was their own brand, Golden Sun.

Cooked it in accordance with the instructions, empty the bag onto my home made curry and there was some black and very smelly matter.

Advised Lidl, they gave the impression that they really couldnt care less and that this type of problem had been reported to them on other occaisions, aparently it is mould caused by a pinhole in the bag.

My advice is that if you are buying this product, firstly consider whether you want to buy it at Lidl, their QC on these products would appear to be a problem, then look at the base and check that the rice looks the correct colour.


rice2.jpg
 
Messages
260
Location
Wigan, Lancashire
Bought some microwaveable rice from Lidl, this was their own brand, Golden Sun.

Cooked it in accordance with the instructions, empty the bag onto my home made curry and there was some black and very smelly matter.

Advised Lidl, they gave the impression that they really couldnt care less and that this type of problem had been reported to them on other occaisions, aparently it is mould caused by a pinhole in the bag.

My advice is that if you are buying this product, firstly consider whether you want to buy it at Lidl, their QC on these products would appear to be a problem, then look at the base and check that the rice looks the correct colour.


View attachment 48827
Next step if their customer service department is not bothered is to plaster it all over all their Social media sites, So Facebook, Twitter, Instagram etc. Make up an apposite and amusing hashtag.

See how quickly that gets a response.
 
OP
Vacumatic
Messages
70
Next step if their customer service department is not bothered is to plaster it all over all their Social media sites, So Facebook, Twitter, Instagram etc. Make up an apposite and amusing hashtag.

See how quickly that gets a response.

If this was a one off incident I could have some sympathy with their point of view but this problem is well reported. One day there will be a child who cooks rice as a snack and suffers the consequences.
 
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