Italian Barber Intros Tech Clone

OP
Bogeyman
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3,985
International shipping is unfortunately fraught with more risk as it often involves two different carriers, often different languages and two different computing systems that obviously don't interface. Years ago when I was in Latin America it was commonly accepted that 50% of mail would be robbed!! I found that incredible to comprehend initially, but such is the Third World mentality. Civil servants were so poorly paid that it was just accepted that they would do this to "supplement" their income. :rolleyes:
 
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1,079
Location
Arendal, Norway
International shipping is unfortunately fraught with more risk as it often involves two different carriers, often different languages and two different computing systems that obviously don't interface. Years ago when I was in Latin America it was commonly accepted that 50% of mail would be robbed!! I found that incredible to comprehend initially, but such is the Third World mentality. Civil servants were so poorly paid that it was just accepted that they would do this to "supplement" their income. :rolleyes:
Yeah you do make a valid point..I guess it's just disconcerting when you have international tracking to prevent such occurrences, but in the end this is futile anyway.
I guess it was just annoying that Italian Barber didn't appear to be concerned. When you compare that to the customer service of of TOBS who (at cost to them) sent me free of charge replacement items that were damaged in transit plus some extras for my inconvenience and excellent correspondence and politeness..it makes you realise how customer service can really influence your opinions with certain companies.
 
OP
Bogeyman
Messages
3,985
Yeah you do make a valid point..I guess it's just disconcerting when you have international tracking to prevent such occurrences,...
I think you are misunderstanding that there is NO interface between two different carriers from different countries. There is merely a "handoff" from the initial carrier to the second one. At least that is how it has been explained to me. Once it leaves the country of purchase the tracking is essentially worthless. They may have stated to you that they would look into it, but in reality there is little they can do. In order to get "cradle to grave" tracking you would have to use one carrier for the entire transit, e.g., FedEx, UPS, etc., and their cost for international shipping can be prohibitively exorbitant.
 
Messages
1,079
Location
Arendal, Norway
I think you are misunderstanding that there is NO interface between two different carriers from different countries. There is merely a "handoff" from the initial carrier to the second one. At least that is how it has been explained to me. Once it leaves the country of purchase the tracking is essentially worthless. They may have stated to you that they would look into it, but in reality there is little they can do. In order to get "cradle to grave" tracking you would have to use one carrier for the entire transit, e.g., FedEx, UPS, etc., and their cost for international shipping can be prohibitively exorbitant.
I understand what you are saying of course..and you seem a little defensive..have you got my package!:eek: Haha just kidding:D:D
I am sure you are correct in what you say, I just wondered how those other companies manage to do it ..as I have ordered from many other International locations and never had a problem..things are tracked and they arrive. I guess I have been extremely lucky perhaps... because these companies have used more than one carrier.
As I mentioned I am not blaming Italian Barber for this..but I was just disappointed in their handling of the situation that's all.
 
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