In all fairness as regards total disclosure perhaps you should share all the story. Was it their fault or that of the shipping carrier? Xmas time shipping is always fraught with hazards. Their website gives you the shipping costs before pulling the trigger on the order. Obviously, they can't be held responsible for some other country's taxation/tariffs as well.Last time I ordered from them I was unhappy with their service. It was at Christmas time and I haven't ordered from them again. You may want to ask concerning shipping if it's not within Canada...
I have ordered from them, but I am in the USA and for USA orders they ship out of their Niagra, NY annex so normal shipping times, i.e., 4 - 6 days. It sounds like your beef should be with Canadian Customs and not the co.Latest was a Secret Santa gift for a forum member. Don't have the specific dates but time from purchasing to UK Delivery was >30 days. Contacted them 3-4-5 times. Replies were curt and unassuming.
Previous time they said that trucks were being held at the Boarder and that land mail was checked closer than Air.
Try for yourself and report back as to your satisfaction.
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