Images not uploading

Thanks Russell

Do you use Safari or another browser? If you let me know I'll find the relevant instructions for you. Basically, I need you to look at the browser console log (a key combination should show it) just after an upload failure. The error should be detailed there and may shed some light on the issue.

As you will gather I can't reproduce the error.

Thanks.
I use Chrome Mainly Paul. I can see i need to do Ctrl-alt-I to bring up the developers tools
 
Thanks Russell.

That's what you need. One of the Windows in the developer's tools should be called 'Console'. There you should see something relevant to the failed upload. Could you copy and paste here please?

Thanks.
show_ads.js:83 Failed to execute 'write' on 'Document': It isn't possible to write into a document from an asynchronously-loaded external script unless it is explicitly opened.
kg @ show_ads.js:83
manifest.json:1 Manifest: property 'start_url' ignored, should be same origin as document.
DevTools failed to load SourceMap: Could not load content for https://test.corp.unrulymedia.com/native/sourcemaps/et_v1.0.1695-0-gac320d5.js.map:
DevTools failed to load SourceMap: Could not load content for https://test.corp.unrulymedia.com/n...ird-party-iframes-de245e72de2bd60330cf.js.map:
attachment_manager-compiled.js?_v=a02da18b:2 POST https://www.theshavingroom.co.uk/co...]=53643&hash=ff09ad06633d001a895f992ebd5cfa66 520
send @ attachment_manager-compiled.js?_v=a02da18b:2
readFinished @ attachment_manager-compiled.js?_v=a02da18b:2
readFileFn @ attachment_manager-compiled.js?_v=a02da18b:24
send @ attachment_manager-compiled.js?_v=a02da18b:2
(anonymous) @ attachment_manager-compiled.js?_v=a02da18b:2
l @ attachment_manager-compiled.js?_v=a02da18b:2
(anonymous) @ attachment_manager-compiled.js?_v=a02da18b:2
l @ attachment_manager-compiled.js?_v=a02da18b:2
uploadNextChunk @ attachment_manager-compiled.js?_v=a02da18b:2
upload @ attachment_manager-compiled.js?_v=a02da18b:2
(anonymous) @ attachment_manager-compiled.js?_v=a02da18b:23
(anonymous) @ attachment_manager-compiled.js?_v=a02da18b:2
l @ attachment_manager-compiled.js?_v=a02da18b:2
fire @ attachment_manager-compiled.js?_v=a02da18b:2
addFiles @ attachment_manager-compiled.js?_v=a02da18b:2
(anonymous) @ attachment_manager-compiled.js?_v=a02da18b:2
 
Hi all

I have tested all the browsers I can lay my hands on and h ave concluded the following, which may be a work-round.

Edge on a PC and Safari on a Mac both seem to work correctly, so if you have them perhaps in the short term you could use these for TSR.

Chrome, Firefox, Brave and Opera do NOT work correctly.

The problem appears to lie within the XenForo hosted environment to which I do not have access. I'm afraid we need to wait for @Boab to have a look at it.

it is also possible to host your images on an external site and post a link. I use imgBB.com

Sorry I cannot progress this further but, hopefully, Boab will take a look soon.
 
Hi all

I have tested all the browsers I can lay my hands on and h ave concluded the following, which may be a work-round.

Edge on a PC and Safari on a Mac both seem to work correctly, so if you have them perhaps in the short term you could use these for TSR.

Chrome, Firefox, Brave and Opera do NOT work correctly.

The problem appears to lie within the XenForo hosted environment to which I do not have access. I'm afraid we need to wait for @Boab to have a look at it.

it is also possible to host your images on an external site and post a link. I use imgBB.com

Sorry I cannot progress this further but, hopefully, Boab will take a look soon.
Thank you Paul

For looking I will use Safari for a bit and let you know if I see an error.
 
Just to add to the knowledge base an image upload from a Chromebook failed at 11:30 but success with Safari on a MacBook a few minutes ago 12:40.

Not an expert, but one would imagine that the Chromebook is using Chrome browser functionality which ties in nicely with the findings so far.

Thanks for that.

Just for the interest of nerds (like me), the problem seems to involve a call to the upload function in JavaScript which returns a '520' error. This rather useless error is best translated as 'something went wrong'.

In the early days of TWAIN Scanner drivers one would frequently get the message, 'Bummer! An error has occured.' - similarly useful!

:D
 
Could also be some extension that plays up with stuff, or really outdated version of browser - I did come across such situations before. 520 usually means that server can't handle the responses.

Might be worth checking if all the javascript packages used for this are correctly compiled - however as far as I know chrome and firefox usually are quick to update to new features, so it is strange that the system messes up for those.
 
Similar problem here too - but only when using drag and drop into the window - when using 'insert image' via the editor, it works just fine!


user-agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/87.0.4280.88 Safari/537.36
 
Similar problem here too - but only when using drag and drop into the window - when using 'insert image' via the editor, it works just fine!


user-agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/87.0.4280.88 Safari/537.36
I've also had problems when using a link to post photos from the web, I assumed a formatting issue was involved. I can load the image on my computer and load it that way successfully.
 
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