Our water softener hasn't been working past few weeks. The electonic display , which usually beeps at the tiniest of faults hasn't reported anything. But, the water is definately hard. I think it's not drawing brine into the resin tank.
Anyway, I've been Noticing MASSIVE differences with hard water: harder to lather, lather dries out etc. Have to shampoo twice too. lol. Even my beloved mama bears and cella have been affected.
luckily, Cyril Rose cream seems to handle the hard water with no problems. Also, La Toja cream is absolutely fantastic stuff - no matter what the water is like, this stuff produces an abundance of slick, thick lather.