Shavemac Issues

[SeanC]

I can't see how a knot can be repaired. You cant stick 100 hairs back in so the only logical thing is to replace the knot.

Maybe by sending it to the trichologist like Wayne Rooney

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[Gareth1982]

So, my email asking what they found wrong with the brush and what work they are carrying out has gone unanswered.

Got an email this morning with a despatch confirmation, the email itself says replacement brush and the attached invoice says brush repair under guarantee.

Not really sure what I will get back! Will find out in a due course I guess.

Not overly impressed with Shavemac overall up til now.

 

[Wayne Pritchard]

So, my email asking what they found wrong with the brush and what work they are carrying out has gone unanswered.

Got an email this morning with a despatch confirmation, the email itself says replacement brush and the attached invoice says brush repair under guarantee.

Not really sure what I will get back! Will find out in a due course I guess.

Not overly impressed with Shavemac overall up til now.

Lets hope you have a brand new brush Gareth.

Keep us posted.

 

[Corey]

From what I have experienced the repair of a faulty knot consists of either steaming the knot out or drilling the knot out. Both of these techniques risk damage and it would not surprise me if the brush is replaced in full.

 

[Gareth1982]

Brush received, complete replacement. Pleased with the outcome, let's hope thats the end of the problems.

Praise is due to Bernd and Shavemac for sorting out easily and efficiently, despite my minor whinge re communication.

 

[flip-68]

I believe they are a fine company with a good reputation so hopefully your new brush will be all you hoped for. clearer communication from them in the meantime would have upped their service performance from 'very good' to 'perfection'. enjoy your brush